How do you know when you are LEADING?

Another great question from the 12/18 webinar came in for Mark Hjelle asking, "How do you know when your leadership is having an impact on the team and that impact is going to help the company survive troubled times?"

Mark responded...

When you see an empowered “front line” person or a team taking action, an action that you never “asked” to be done or you could have thought of yourself as the leader, and that action is executed in alignment with the strategy or goals outlined by the leader, it is at those moments that as a leader you know your leadership is having impact. This could be a guy on a crew who has an extra flat of flowers leftover and he takes an action without checking with his supervisor to plant those flowers in an area of the property that we are not required to have flowers in. He does this because he knows that this one thing can make a huge difference in the appearance of the property and delight our customer, and that this is one small way to do “whatever it takes” to keep that customer. This is exactly what the leader of this Branch has inspired his team to do!