Individual Excellence is crucial for Team Excellence

1. Having clear awareness of what is expected and where we are today. Each supervisor has to partner with their people to gain alignment and commitment.
2. Each individual has to see the need for self mastery and understand what they have to do differently in their performance to win
3. Identify the behaviors that need to be present for each player to be successful and reinforcement the roadmap of what it will take to elevate performance
4. Provide consistent performance assessment and coaching so that each employee develops the agreed upon habits
5. Achievement of the business results have to be achieved. We are all judged on the outcomes that we need to achieve.

It is crucial that we work the performance management process. Each leader needs to work through this with each key player so that we engage them and take them to the next level. You can’t just jump to results and have to work through the process.

Bob Coulter

Preparing each Employee to Win

It will be very important that you work with each of your key players with hand-over-hand training to insure that they are performing their job in a standard manner. You want to model for them what you want them to do in all facets of their position. Take the time to show them what has to happen. You want to insure that they grasp the steps and see the why behind what you are doing. It is also important to observe them in action to understand where they are excelling and where they need to improve. By providing them with just-in-time feedback, you can correct mistakes quickly to help them to excel. You will need to help each player to understand where they need to improve and partner with them to make it happen. You want to document where they need to improve and follow up to insure that behavior change and performance improvement takes place going forward.

Bob Coulter

Working as a Team

The management group has to function as an aligned high energy TEAM.

• This means that everyone has to understand what they have to accomplish in their area and what it will take for the team to win.
• Each individual has to OWN their OWN lane completely and follow through on their commitments.
• There needs to be support and cohesion between people and functions so that we can support one and other.
• Proactive communication needs to be taking place across the company.
• Effective meetings need to take place that help us to work in a more productive and efficient manner.
• Take the time to celebrate and hold each other accountable for your commitments.

Think about this as a Team. Your salespeople are the forwards and have to score goals. Sales have to connect with the customers and bring in the revenue. The Field Supervisors are the defense. They need to put out the fires before they become issues that cause the customers to be unhappy. Your production leaders have to play the role of the goalie. He can’t let things get out of hand, he has to stop the complaints and communicate to others what he sees. The office plays the role of midfielder. They have to set up the other players for success and support what has to get done. The Owner or General Manager should be the Coach to each key role so that he can help you each succeed in your position. They need to help people get better and insure that people are in the right position to be successful. In the year ahead, it is imperative that you guys get this right so that you can leverage your talent and maximize your performance.

Bob Coulter